Three steps to choosing the right insurance adviser

With the hard-hitting winter weather and fires in the Western Cape, and cold temperatures creeping in around the country as winter fully sets in, having adequate insurance cover is essential. Insuring your assets such as your car and property via an insurance adviser can really go a long way in helping you get the right cover for your specific needs. An adviser also helps you to reduce your time and admin, should you need to claim or make any cover adjustments. But how do you go about choosing the right one? Below are some guidelines to follow.

“Often this type of choice will start with a recommendation from a friend or family member, or perhaps you saw or heard an advert. These options can be for a specific adviser or advisory firm,” says Bertus Visser, Chief Executive of Distribution at PSG Insure. “The right first step is actually to select the right advisory firm, and then the right adviser who is based there.”

1 – Play detective

Once you have found a few options of firms to consider, look at their various websites for a full view of the offering available. Investigate further by viewing their social media feeds and searching for them online – determining if there are any public complaints posted about them, or any FAIS Ombudsman issues hanging in the balance. “You really need to get a sense of who they are, how they are perceived and how they operate,” Visser says.

Once you have narrowed this down further, you can look at the various advisers who work at your preferred advisory firm. Considerations that might help you choose would be looking at their track records and qualifications. “If you are not just looking to insure your personal property – perhaps you are also a business owner – you will have more specialised insurance requirements, and you will need an adviser who is equipped and experienced to assist,” he adds.

2 – The full picture

Ideally, your adviser will be supported by administrative staff and other advisers. This gives you peace of mind should he or she be unable to assist you for whatever reason. A well-run office ensures your claims will be dealt with efficiently.

“You are fully within your rights to ask an adviser about his or her office setup and even request to meet other key members of the firm. You can even ask for referrals given by other clients. Think of it as a job interview – you are employing an adviser who needs to be the right fit,” Visser says.

3 – Finding the one

It is very important that you feel comfortable with your choice. You are looking for a positive, productive, long-term working relationship, and should expect your adviser to be honest and straight-forward, fully disclosing all details about any insurance products or processes to you. Your adviser should be accessible to you and always look out for your best interests.
He or she will be able to help you ascertain adequate contents cover, for example, or advise you on what maintenance is needed at home or your office to comply with your insurance cover. With enough groundwork, finding the right insurance adviser is a worthwhile process to keep you covered,” Visser concludes.

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